Please include your device model, iOS version, steps to reproduce, and screenshots when possible.
Mandandan Support
If you need help with trip checklists, ticket screenshot recognition, weather reminders, leaving-home reminders, widgets, Dynamic Island, Lock Screen Live Activities, purchases, or restoring Pro access, use this page to find the right contact path.
If you purchased Pro, try restoring purchases in the app. Purchase access follows your App Store account.
Notifications, location, photos, and iCloud permissions affect reminders, leaving-home checks, ticket recognition, and sync.
Support Email
xdx_lab@126.com
Please include screenshots and reproduction steps when possible.
Frequently Asked Questions
Why did the leaving-home reminder not trigger?
Check that location permission is allowed and leaving-home checks are enabled in the app. iOS may delay reminders based on location state, battery, and background policies.
What if ticket screenshot recognition is inaccurate?
Use a clear, complete ticket screenshot. If the extracted details are incomplete, you can manually edit the ticket in the app.
Why is weather slightly different from what I see elsewhere?
Weather can vary by destination, time, data provider, update frequency, and network conditions. Treat it as a packing and outfit reference.
Why are widgets, Dynamic Island, or Live Activities not showing?
Make sure you have an active trip and that iOS allows Live Activities, notifications, and widget refresh. Restarting the app may also help.