SUPPORT
Support
Common questions, system permissions, and how to reach us.
Contact Support
Please include your device model, iOS version, steps to reproduce, and screenshots when possible.
xdx_lab@126.comRestore Purchase
If you purchased Pro, try restoring purchases from the profile page in the app. Purchase access follows your App Store account.
System Permissions
Notifications, location, photos, and iCloud map to departure reminders, leave-home checks, ticket recognition, and sync across devices. Turn one off and the matching feature stops working.
Frequently Asked Questions
01The leave-home reminder did not fire
Check that location permission is allowed and leave-home checks are enabled in the app. iOS may delay reminders based on location state, battery, and background policies. If the issue continues, email your device model, iOS version, and settings screenshots to xdx_lab@126.com.
02Ticket recognition got the details wrong
Ticket recognition is optimized for tickets issued in mainland China. Please review tickets from other regions carefully. Image recognition may be inaccurate, so double-check the date, train or flight number, departure point, and time. Refer to the carrier’s notice for the final itinerary.
03How do I restore my Pro purchase?
Make sure the device is signed in to the App Store account used for the original purchase, then choose Restore Purchase on the profile page. Restoring does not charge you again.
04The weather does not match other apps
Weather varies by destination, time of day, data provider, refresh rate, and network conditions. Use it to decide what to wear and whether to pack an umbrella, not as an exact forecast.
05Widgets or Live Activities are not showing
Make sure you have an active trip and that iOS allows Live Activities, notifications, and widget refresh. Restarting the app may also help.